“当我们打开大门的时候, we had a world-class facility supported by a leading-edge phone system which we quickly outgrew.”
KARL JOHNSON | Discovery Park’s System’s Director
客户背景
美国探索公园, 位于联合城, TN, is a multi-building educational and entertainment venue with more than 70,000 square feet of exhibits located in Discovery Center, 还有超过50英亩的额外土地, 花园和展览探索.
The centerpiece of Discovery Park is Discovery Center, a 100,000-square-foot building showcasing nine galleries, a Grand Hall for large meetings and social events, and a giant human slide that is completely unique to Discovery Park. The final components in the communication mix are two off-site warehouses that are integral to park operations.
这个问题
开业后的几年里, Discovery Park began experiencing a number of communication system shortcomings. Due to rapid growth, they had outgrown the original phone system. Some of the features they most desired were missing, 比如高级呼叫路由, desktop voice mail integration and remote management of recorded messages, such as updating the park’s hours of operation.
Another major concern was communicating with personnel managing park entry. The gates were supported by an intercom that was not integrated into the main system. When there was an urgency in locating a guest or employee, it was often time consuming and frustrating for all involved.
A third issue was related to Discovery Park’s “blue light” emergency call system. 公园各处都有电话亭, providing emergency call access through a separate phone system. Bright blue lights, visible over a great distance, are used to mark the locations. The call boxes were set up to ring only one phone. 如果没有人接电话, 或者很忙, critical time passed before the emergency could be addressed.
The final issue was broadcasting a wireless signal for internet and dial tone access across a ¾-mile radius. The park’s wireless network had to connect the three visitor entry points, 总部, 会议室, and numerous 管理istrative and exhibit buildings across the 50-acre park. Immediate and constant connectivity were the highest priorities.
解决方案
Hiscall
当探索公园的系统主管, 卡尔•约翰逊, requested proposals for updating the park’s communication system, 出于几个原因，他把他的呼吁写进去了. Karl had worked with Hiscall before, and was pleased with the results. Discovery Park also included Hiscall based on their reputation for honesty, service and training.
Karl received strong endorsements when he contacted Hiscall’s customer references. 他们对他的召唤都很满意,”卡尔, “especially with their deep product knowledge, great customer support and high moral character.” Added Karl, “When it came down to making the final decision, Hiscall was the clear choice.”
亚美亚
The solution involved 亚美亚’s IP Office 500 system with Voice Mail Pro. Discovery Park went with both IP and digital phones, based on the types of handsets needed. They also selected analog sets for their fax machines, gate intercoms and a Polycom conference phone. 评论卡尔, “系统, 整体, 是不是比我们早了好几光年, but one of the things I like best is that the hardware is all rack-mounted, instead of hanging on a wall with cables sticking out everywhere.”
一旦系统就位, Hiscall held training sessions to walk Discovery Park’s staff through system set-up and the features they would find most useful. “系统 itself is user-friendly,”卡尔说, “with helpful prompts every step of the way.”
结果
Discovery Park now has a solution that allows for centralized management of the 整体 system, 包括呼叫路由, 通话和留言录音, voicemail (phone and desktop) and much more. Perhaps best of all, it’s a system that can expand easily as the park grows.
The “blue light” handsets now direct calls to any phone around the park, including the cell phones of security officers. The gate call system has an intercom that is integrated into the 整体 system, so when someone punches the intercom button, it will ring whatever line or lines are programmed in. The warehouses are supported by a dedicated wireless link, with calls routed as an extension of the main line.
据卡尔, “one feature everyone loves is a directory built into the phone, 而不是不断更新, print and distribute a list of names and extensions. While I can’t site specific ROI measurements, 我可以告诉你,”卡尔说, “our decision to go with Hiscall and 亚美亚 is paying off big time.”